Heute nochmal eine Mail bezüglich der Rückerstattung erhalten:
"Hello,
You have purchased tickets for Rock en Seine on Tuesday 30th August 2022 from Festicket
We had recently informed you that the Festicket website had been bought by another party and that we were waiting for their feedback regarding the refund procedure for the tickets you bought from them.
Unfortunately, the new owner has not absorbed Festicket's debts and we are unable to get any information from them as to what will happen to your refunds.
We sincerely apologise for this situation which is beyond our control..
However, as we do not wish to make you wait any longer, we have decided to refund your tickets ourselves, hoping that Rock en Seine will be able to later recover the full amount received by Festicket.
As we don't have access to the data collected by Festicket during the announcement of the cancellation of Rage Against the Machine, we need to collect your information. To do so, we ask you to gather your order number and your bank details in order to fill in the form bellow :
xxx
Once you have completed the procedure, you will receive a summary e-mail with all the information you have submitted, which confirms that we have successfully received your request. We ask you to send us your information using this form as soon as possible and before 30/11/2022 23H59.
We will then have to check all the data and make the transactions manually. We will do our best to process your request as quickly as possible. Transfers will start shortly after the closure of the form. Depending on the bank, it may take up to 3-10 working days for the payment to appear in your bank account.
Please answer the questions carefully and check the information you provide to avoid slowing down the process.
Thank you for your understanding and patience.
Team Rock en Seine"
Ich hoffe das klappt jetzt langsam mal...